Company: Tolcon Group
Location: 191 Hugo Street, Richmond Estate, Goodwood
Reports to: Operations Manager

Qualifications and skills

Grade 12 certificate.
3 years call-centre experience
Conversant in at least 2 languages, of which one must be English
Computer literate in Microsoft Office, Excel, Outlook & Internet skills
Assertive
Good people skills
Ability to cope with unusual work schedules.
Team player
Strong communication and writing skills.
Professional telephone etiquette
Ability to multi-tasking
Own reliable transport

Responsibilities

Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
Accurate logging and verification of all detected incidents
Dissemination of information regarding active incidents
Dispatching of on road services vehicles as well as coordination with relevant response units during active incidents
Monitor, record and report all roadside and TMC requirement malfunctions
Accurate and timeous completion of all administrative functions related to KPI’s.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.

Posted on 20 Jul 11:08, Closing date 31 Jul

Traffic Management Operator